Calling Feature

7 Surefire Tips to Improve Your Outbound Calls Strategy

7 Surefire Tips to Improve Your Outbound Calls Strategy Outbound calls are the primary way many business agents use to communicate with clients. It is, therefore, critical to develop a sound and comprehensive strategy that allows these communications to run smoothly. This article will offer suggestions for improving your company’s outbound calls strategy. What exactly …

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BOYD Policy: Can Call Center Employees Work On Their Personal Devices?

BOYD Policy: Can Call Center Employees Work On Their Personal Devices?  A Bring Your Own Device (BYOD) policy is widely used in today’s workplace because it allows employees to use their personal devices for work. This practice, however, can still pose a security risk.  In this blog post, we’ll define BYOD policies and show you …

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